Frequently Asked Questions
How do I pay for items / what payment methods do you accept?
We accept most Credit and Debit Cards (Delta, MasterCard, Solo, Maestro, Visa) and have 100% secure shopping.
How long does delivery take?
We endeavour to get all of our items deliverd as quickly as possible. However, you should allow up to 5 working days for delivery especially at busy times of the year such as Christmas and Halloween.
Why is UK delivery only free on orders over £75?
As a reward to our customers for large orders we offer free delivery to UK mainland. No matter how much you order it will be free delivery! After you have completed your order, if it is over £75 then free shipping will be available as a delivery option.
What's this newsletter thing all about?
The PartyShowroom newsletter is sent monthly and will keep you up to date on the latest news, reminders of upcoming events, ideas for parties and will also contain exclusive offers and discounts. You'll kick yourself if you don't sign up !
Why didn't I receive an order confirmation email?
Whenever an order is placed or it's status changes (for example when we despatch it) we send out an email to let you know. The most common reason for this emails not to get through to your inbox is because they've got held up by your spam filters.
If you haven't received these email please link first in your spam or trash filters. To prevent emails from us being held up in the future we'd recommend that you add our domain name (partyshowroom.co.uk) to your list of allowed senders (also known as your whitelist).
I'm not sure if my order went through or not... how can I tell?
If you haven't received an email from us confirming your order then it may be because emails from us are getting blocked. To fix this, see the answer to this question ('Why didn't I receive an order confirmation email?').
It would be helpful if you could report the problem to us using our Contact Us form. Please tell the date and time that you had the problem so that we can check with our web host.
If you have any problems with our coupons simply give us a call on 01685 720010 and we'll help you out.